Terms and Conditions

Effective Date: 03/26/2025

Terms & Conditions

Welcome to The Vet Next Door! By accessing our website (www.vetnextdoormobile.com) and using our services, you agree to the following Terms & Conditions.

1. General Terms

• By using our website or services, you confirm that you are at least 18 years old or have parental/guardian consent.

• We reserve the right to modify these terms at any time. Updates will be posted on our website, and continued use of our services indicates acceptance of the changes.

2. Veterinary Services

• Services are provided based on availability and location.

• While we strive for accuracy in our medical advice, online consultations do not replace in-person examinations where necessary.

• Prices for services may change without prior notice.

3. Appointments & Cancellations

• Appointments can be scheduled via our website, phone, or SMS.

• Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may be subject to a fee.

4. Payments & Refunds

• Payments for services must be made at the time of service unless otherwise arranged.

• Refunds are granted only in cases of billing errors or service issues as determined by our team.

5. SMS Communication

By opting into our SMS services, you agree to receive text messages, which may include:

• Appointment reminders

• Service updates

• Promotional messages (only with explicit consent)

Additional SMS Terms:

• Messaging frequency may vary.

• Message and data rates may apply.

• To opt out of SMS communications, text STOP at any time.

• For assistance, text HELP or visit our website at www.vetnextdoormobile.com.

6. Privacy & Data Security

• We collect personal information to provide our services. See our Privacy Policy for details.

• Your data will not be sold or shared with third parties except as necessary for service fulfillment or as required by law.

7. Website Use & Intellectual Property

• The content on our website (text, images, logos, etc.) is the property of The Vet Next Door and may not be used without permission.

• Unauthorized use of our website for fraudulent or illegal activities is strictly prohibited.

8. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

• While we strive to provide high-quality veterinary care, we do not guarantee specific outcomes for medical treatments.

9. Governing Law

These Terms & Conditions are governed by the laws of California, United States of America. Any disputes shall be resolved in the courts of Los Angeles County.

10. Contact Us

For questions regarding these Terms & Conditions, contact us at

The Vet Next Door

info@vetnextdoormobile.com

323-428-2422